Keeping Up With – and Leveraging – New Technologies in the Manufacturing Industry
With the global pandemic shutting down entire nations, you may think that the manufacturing industry is on the edge of disaster. However, the manufacturing sector
“Turn the Light On” is the official MasterSolve blog. It is a collection of information, best practices, and news relating to CRM, CX, marketing automation, and cloud technologies.
With the global pandemic shutting down entire nations, you may think that the manufacturing industry is on the edge of disaster. However, the manufacturing sector
The CRM industry has always changed rapidly, and it will change even more quickly in the years to come. From new CRM features like predictive
In an ideal world, you should aim at solving customer issues on the first contact. However, to stay real, a 100% first-contact resolution rate is
Organizations leverage data to enhance their customer experiences. Good quality data is used to guide marketing and sales decisions, help organizations set goals, and control
CRM Success Programs provide a proactive approach to CRM support. The blog below, written by Robert Haines, Director of Customer Success & Managed Services at
Whether we’re talking about AI in sales, AI in customer experience, or AI in CRM, this science is now part of daily business life. Artificial