Not every CRM is created equal, and it is important that any vendor attempting to sell you something focuses on what you need rather than pushing everything and anything that they want onto you. Every month thousands of global organizations renew their CRM licenses and before you renew, first consider if your vendor is working…

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Do you feel like you’ve done everything right but you still aren’t getting the marketing results you were hoping for? Are you finding it difficult to achieve your marketing goals? Don’t worry, you are not alone. The sentiment is actually quite common with many executives who identify a lack of an effective strategy as the…

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Companies are changing the way they think about their customers. Now, instead of focusing just on customer support, they are looking toward customer success. Instead of addressing your customers reactively, businesses should think more long-term by being proactive. In other words, instead of just answering emails, phone calls and complaints you should become your customers’…

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Here Are 5 Reasons to Consider a CRM The customer is your world. A good company cares about its customers and strives to not only keep them happy, but satisfied. Their needs should be the central focus of your business. As it suggests in the name, a customer relationship management tool or CRM is centred…

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