Managed Services & Support

Business Users expect the best – Can you provide it?

The expectation of service levels is higher and higher. Business Users expect their CRM and Marketing Automation solutions to work and issues to be resolved immediately.   Can your support team alone provide this? Is it cost effective? …Or is there a better way.

Managed Services & Self Sufficiency

MasterSolve provides a full range of Managed Services capabilities that can be tailored to your company. Whether you are looking for a fully outsourced Managed Support or just access to our team of experts on a moment’s notice when you are out of answers, MasterSolve has Support offerings that work for you.

The managed support services offered MasterSolve provide the ability to manage and maintain your CRM applications and the related database systems. Our Customer Response Center (CRC) offers comprehensive operation support services, including the following:

  • Help Desk
  • Applications and System Maintenance
  • Management and Configuration Services
  • Upgrade Services
  • Technical Enhancements
  • Software Vendor Bug-fix Coordination

MasterSolve provides a responsive Service Level Agreement (SLA) to ensure issues are attended and resolved quickly.