Salesforce

Why do we recommend Salesforce?

Salesforce is the world’s #1 CRM platform

More than 150,000 companies use the Salesforce platform to understand their customer’s needs, solve their customer’s problems, and identify opportunities to help their customers.

With Salesforce, you can easily log, manage, and analyze all customer activity in one place. Salesforce enables you to monitor everything from sales leads to support tickets, and from channel marketing to website analytics.

The average Salesforce customer achieves:

36%

increase in sales productivity

26%

more deals

28%

increase in sales revenue

38%

better forecasting

Why power your Salesforce solution with MasterSolve?

We are a trusted Salesforce Partner

We are Salesforce experts

In becoming a Salesforce partner, our team had to meet rigorous requirements, receive various Salesforce certifications, and demonstrate a high level of expertise in Salesforce implementations, customizations, and integrations.

Plus, we have a deep understanding of how Salesforce solutions integrate with other applications and softwares.

What CX solutions can I get with Salesforce?

Salesforce Products

Salesforce Sales Cloud®

Sales Cloud was designed to help your salespeople sell

smarter and faster by centralizing customer information, logging customer interactions with your company, and automating many of the tasks sales reps perform every day.

Today, it’s the trusted sales app for more than 150,000 customers around the world.

Why Sales Cloud?

  • Sell faster and smarter with a flexible, AI-powered sales platform designed to maximize rep productivity and success
  • Create a world-class sales experience with a 360-degree view of your customers
  • Access everything, from team performance, to sales forecasts, to customer information—anytime, anywhere.
  • Extend your power to sell with thousands of pre-integrated apps on AppExchange, the largest enterprise app marketplace

Salesforce Service Cloud®

Sales Cloud gives agents an easy-to-use, unified view of every customer interaction, across your entire business. This platform helps managers optimize their support teams with prebuilt performance dashboards and apps with AI-powered insights.

Improve customer retention by over 26% and reduce costs by 22% with the Service Cloud. 

Why Service Cloud?

  • Deliver an omni-channel customer experience
  • Empower your service agents and managers with an AI-powered platform
  • Connect your entire mobile workforce
  • Unlock legacy customer data for a unified, 360-degree view of your customers

Salesforce Pardot®

Pardot is a marketing automation solution that enables you to create meaningful connections, generate more leads, and empower sales reps to close more deals.

Why Pardot?

  • Increase engagement and sell faster by reaching the right customers at the right time.
  • Keep your pipeline fully stocked with a steady flow of high-quality leads using Pardot’s landing pages, forms, search tools, and social connectors
  • Create beautiful email campaigns that deliver
  • Understand your marketing team’s impact on revenue

Salesforce Community Cloud®

With Community Cloud, you can create beautiful, CRM-powered portals, forums, and sites—delivering seamless digital experiences, faster than ever.

Why Community Cloud?

  • Create a tailored experience for every single customer 
  • Easily build your own content library
  • Quickly make branded, pixel-perfect digital experiences using drag and drop components

Salesforce CPQ Software®

Salesforce CPQ (Configure, Price, Quote) software is a sales tool that helps sales teams provide accurate pricing for any product configuration. This software considers all features, customizations, quantities, and discounts that your organization may have, allowing sales reps to quote prices quickly and accurately.

This software is hosted within the Salesforce Sales Cloud® platform, providing a direct link between your configuration and quoting process and your CRM platform so that your sales reps can make impactful decisions.

Why Salesforce CPQ?

  • Improve your bottom line. Companies that use CPQ software have seen positive results in approval time, deal size, quote accuracy, and sales process efficiency.
  • Reduce wasted time. CPQ software simplifies essential processes, like submitting proposals, saving both your sales reps and your customers valuable time. 
  • Deliver more value to your customers. Your products’ specifications and options are programmed directly into the CPQ software, helping salespeople offer relevant specializations, add-ons, or complex configurations. 
  • Maximize deal sizes. CPQ software identifies cross-selling and upselling opportunities and suggests additional products/services that your customers should purchase based on their needs.

Salesforce FSL Solution®

With Salesforce Field Service, you can transform every customer moment and optimize operations across the entire service chain, all on one platform.

Field Service Management solution provides agents, dispatchers, mobile employees, and managers a complete view of the customer, full context into cases and assets, and access to all relevant customer information — anytime, anywhere, and from any device. 

From intelligently scheduling employees to assigning work to gaining complete visibility into service operations and assets, Salesforce Field Service helps you deliver better service to your customers.

Why Salesforce FSL?

  • Reduce in-person visits by providing virtual support. Provide remote assistance by allowing customers to instantly book phone and video appointments through a customer portal.
  • Prioritize essential projects and intelligently assign jobs. Leverage automation to prioritize important assignments by intelligently assigning suitable workers to the right projects based on skills, location, and business rules. 
  • Use AI to increase first-time fix rate. With Einstein Vision, mobile employees can use image recognition to identify assets and parts in images. Ensure the right product part is fixed or replaced to eliminate confusion and additional trips back to the office so that they can provide faster, more thoughtful service.
  • Manage jobs and safety protocols from any device. Help your team efficiently manage essential work, even when they’re offline, with the Field Service mobile app. Keep your mobile workers up to date on the latest policies and procedures with step-by-step instructions and safety checklists. 
What apps can I integrate with my Salesforce platform?

Salesforce Integrations

The Salesforce platforms integrate with more applications than any other CRM platform.  Here are four of our favorite Salesforce integrations.

Avaaz

Aavaz is a leading provider of contact center solutions that enable you to effectively communicate with your customers and improve customer touch points.

Quickbooks

QuickBooks helps small and medium-sized businesses accept payments, pay bills, and manage payroll functions, all on a cloud-based platform.

Panda Docs

PandaDoc is an all-in-one document automation solution that improves your document workflow and enables you to deliver an outstanding customer experience.

Riva

Riva is a CRM email integration that helps you seamlessly sync CRM contacts, log emails and email attachments, and track emails against custom CRM objects.

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