With over 100 CRM implementations under their belt, MasterSolve's people bring the experience required to ensure that your solution will work and that your organization will be able to use it effectively.

Business Process Optimization


Business Process Optimization drives efficiency and supports growth through faster business execution with higher satisfaction levels for clients and staff. For many organizations, process improvement is the first step in driving more value from their CRM solution.

MasterSolve helps you define a set of steps that lead to a predictable outcome – efficiency and consistency. Each step requires analysis with the parties involved in the process, resulting in a cohesive process.

A typical assessment may consist of:

  • Objective Development
  • Process Consistency
  • Process Improvement
  • Exception Management
  • Process Ownership
  • Documentation
  • Workflow Automation

With an optimized and documented business process, intuitive workflow automation, CRM dashboards and reports can provide users and management with the views and tools needed to confirm achievement of the target goals defined for the process.

CRM Advisory Services

The collective health of both your Functional and Technical CRM set-up is essential for getting the most out of your CRM investment.

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