We are Serious
About CRM Success

Mastersolve - SugarCRM Elite Partner

SugarCRM Solutions

SugarCRM, also known as Sugar, is a top-rated Customer Relationship Management (CRM) system. SugarCRM can be used by any organization due to its customizable infrastructure allowing flexibility for organizations with sophisticated and unique business processes.

Sugar CRM
Deployed by 2 million individuals in over 120 countries, and PC Mag Business Choice Best CRM Software Award for the fourth year running, the only CRM software that readers would strongly recommend to their peers. Sugar is for the disruptors, the innovators and the visionaries. Sugar offers an industry-leading customer experience, a simple interface and an intuitive customization platform.
Sugar Market

Market With Insight

Capture the attention of your most promising prospects.

Sugar Sell

Sell Smarter

Create more meaningful experiences and build lasting relationships.


Serve Exceptionally

Give customers the support they need quickly and confidently.

SugarCRM, tell me more!
Learn how MasterSolve will move your sales & marketing strategy forward.
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Why should you choose MasterSolve's SugarCRM services?

MasterSolve is an Elite SugarCRM Partner, and Experts in CRM Implementations and Configuration Projects.  Our team of consultants includes experts in CRM technology, and also in the business processes that drive Sales, Customer Service, Field Service, and Marketing Automation excellence.

Sugar Implementation Services

Our service offerings include SugarCRM implementation, cloud applications, business consulting & project management, application development, and business process management. With over 100 CRM implementations under their belt, MasterSolve's people bring the experience required to ensure that not only will your solution work but that your organization will be able to use it effectively.

Custom SugarCRM Implementation Services

We combine industry best practices and technology standards to implement SugarCRM solutions like Sell, Serve and Market. We know Sugar CRM and will help you get the most out of your CRM investment.

SugarCRM Training

When you train employees to develop their skills, you increase the likelihood of retention, the productivity of their labour and their overall value to your company. Let MasterSolve get your team up to speed with SugarCRM.

Having an integrated CRM provides you with a centralized view of all your customer information. MasterSolve can connect SugarCRM to other solutions so information will be consistent across all systems and departments.

Business Users expect their CRM and Marketing Automation solutions to work and issues to be resolved immediately. Can your support team alone provide this? Is it cost-effective? …Or is there a better way.

Marketing Automation provides the tools organizations need to get the right messages, to the right people, at the right time. Helping your organization to create meaningful relationships with your audiences, and measure your marketing success with ease.

We will help your organization define a set of steps that lead to a predictable outcome – efficiency and consistency.

SugarCRM Implementation Services, tell me more!
Learn how MasterSolve will move your sales & marketing strategy forward.
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How can we help?

Our CRM Implementation Methodology

MasterSolve encompasses many different skills and disciplines in the implementation and maintenance of customer relationship management systems. The different areas of implementation will vary depending on the CRM and number of employees.


Interview business stakeholders, and users.  Document business requirements, and prioritize based on business value, complexity, and risk.


Configure users, teams, roles and security, and implement the appropriate data model to reflect the organization's key business relationships.

Design and Develop

Create custom fields, objects, business processes, reports, and dashboards.  Build any custom applications, as required.   All functionality goes through user acceptance testing prior to Go Live.

Data Migration and Integration

We establish rules for data management and set up ongoing integration between other systems that require customer data. This will ensure that information does not need to be entered in multiple places.


We train your administrators, and end-users to ensure that you are set up for success.  Following go-live, we offer flexible support options so that you are never left on your own.