Support Offerings

Business Users expect the best – Can you provide it?

Business Users expect their CRM and Marketing Automation solutions to work and issues to be resolved immediately.   Can your support team alone provide this? Is it cost effective? …Or is there a better way?

MasterSolve provides a full range of Managed Services capabilities that can be tailored to your company. Whether you are looking for a fully outsourced Managed Support or just access to our team of experts on a moment’s notice when you are out of answers, MasterSolve has Support offerings that work for you.

The managed support services offered MasterSolve provide the ability to manage and maintain your CRM applications and the related database systems. Our Customer Response Center (CRC) offers comprehensive operation support services, including the following:

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Help Desk

Upgrade Services

Technical Enhancements

Applications and System Maintenance

Management and Configuration Services

Software Vendor Bug-fix Coordination

MasterSolve Professional Support Packages

MasterSolve offers three competitive levels of technical support plans to protect your software investment and ensure you get the most out of your solution.

Need some support in a pinch, having an issue you need some additional help with, this option provides you with hour blocks of time with our professional developers.
This hourly development support package includes:
  • MasterSolve Online Support
  • Create and manage your Support Cases to get personalized help from our experienced Support Analysts
  • Online Support During Normal Business Hours
  • Support Case Help — Target response time is 2 hours during normal business hours
  • Named Key Contacts — You may designate 1 named Technical Contact from your company who may contact MasterSolve Technical Support for all CRM issues.
Pre-Paid Support Blocks allow the ultimate flexibility, retainer support services at a lower cost, use them as needed whenever need them.
This pre-paid support package includes:
  • MasterSolve Online Support
  • Create and manage your Support Cases to get personalized help from our experienced Support Analysts
  • Online Support During Normal Business Hours
  • Support Case Help — Target response time is 2 hours during normal business hours
  • Named Key Contacts — You may designate 3 named Technical Contact from your company who may contact MasterSolve Technical Support for all CRM issues.
  • Telephone Support
  • Priority routing of all telephone support calls during normal business hours
A Subscription Support Model to help you focus on your Business and not Support for your CRM Software Investment. Our Premium Care support plan requires a 3-month minimum commitment and can expand to a 12-month service agreement.
This subscription support offering includes:
  • MasterSolve Online Support
  • Create and manage your Support Cases to get personalized help from our experienced Support Analysts
  • Online Support During Normal Business Hours
  • Support Case Help — Target response time is 2 hours during normal business hours
  • Named Key Contacts — You may designate 5 named Technical Contact from your company who may contact MasterSolve Technical Support for all CRM issues.
  • Telephone Support
  • Priority routing of all telephone support calls during normal business hours
Learn more about our Support Offerings 

The collective health of both your Functional and Technical CRM set-up is essential for getting the most out of your CRM investment.

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