“Turn the Light On” is the official MasterSolve blog. It is a collection of information, best practices, and news relating to CRM, CX, marketing automation, and cloud technologies.
In an ideal world, you should aim at solving customer issues on the first contact. However, to stay real, a 100% first-contact resolution rate is
When setting out to buy your first CRM or upgrade to a more robust CRM platform, there are many things to consider. You must, of
Companies are changing the way they think about their customers. Now, instead of focusing just on customer support, they are looking toward customer success. Instead
We’ve all heard of ‘Happy wife, happy life’ right? Well, a happy customer will keep you from going under! Did you know that you could
