“Turn the Light On” is the official MasterSolve blog. It is a collection of information, best practices, and news relating to CRM, CX, marketing automation, and cloud technologies.
In an ideal world, you should aim at solving customer issues on the first contact. However, to stay real, a 100% first-contact resolution rate is
When setting out to buy your first CRM or upgrade to a more robust CRM platform, there are many things to consider. You must, of
In this 2 minute video Chris Cassity, Co-Founder and Chief Operating Officer at MasterSolve will share his thoughts on why CRM implementations fail. About
