In the following podcast, Sean Ouimettea 20x Salesforce certified professional, Center of Excellence expert, and MasterSolve’s Salesforce Practice Leaderexplains the benefits of having a Center of Excellence (COE). These benefits include clarifying policy and strategy, improving creativity, and identifying organization bottlenecks. 

Sean talks about how a COE is a communication vehicle, and way to clarify process. Steps to creating a COE include getting buy-in, engaging all users, mapping applications to goals and analyzing effectiveness of technology architecture.

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