Our SugarCRM customers have been floating on cloud 9 but now Sugar is getting into the clouds! SugarCloud is Sugar’s software-as-a-service (SaaS) option. It provides the same data management services with quick easy implementation with consistent maintenance and updates. SugarCloud provides fast and easy CRM integration. You will be up and running in minutes and …

The point of customer success is to increase your customer’s satisfaction thereby increasing both your customer retention and revenue. In order to do this, you need to have several departments working in unison i.e. marketing, sales, support, and training.

We’ve all heard of ‘Happy wife, happy life’ right? Well, a happy customer will keep you from going under! But seriously, did you know that you could give your customers a better support experience while still saving money? It may sound too good to be true but there is software available that achieves both goals …

Content marketing drives brand awareness in a variety of ways and the proof is in the pudding. Research shows that 80% of people enjoy learning about brands by consuming content and generating content returns 3X more leads for every dollar spent. However, despite the overwhelming research, there are still many who have failed to see …

Content is everywhere. From our social media feeds, to our inboxes to the websites we frequent. Even if we aren’t looking for it there is often content trying to capture our attention. So, how do we make our own content stand out in an over-saturated market? It’s all about knowing your customer and providing content …

User-adoption is the most vital piece in any new software deployment. Whether it has been a few days, a few weeks, a few months or a few years since you deployed your CRM system there is still the possibility that it is not driving the best returns. This is probably due to the fact that …

User adoption is at the core of Customer Relationship Management success. When it comes to implementing a new CRM system, the number one cause of setbacks and failures is user adoption. Whether you are a business owner, IT manager, CRM manager or the like, whoever is in charge of CRM implementation at your company will …

Riva and MasterSolve are excited to announce a newly-minted partnership This partnership allows MasterSolve’s CRM clients to incorporate Riva’s powerful CRM and email integration solution to solve complex CRM sync challenges for Office 365, Exchange, G Suite, and IBM Notes/Domino. Riva breaks through the integration barriers holding organizations back from seeing a true 360-degree view of …

My favorite stores have always been the ones that know me best. The clothing stores who send me a discount code when they notice I haven’t shopped in a while or my favorite takeout place that already knows my name and my usual order before they even pick up the phone. Even down to my …

We have all heard the saying ‘Content is Key.’ It is a motto that most marketers live by churning out monthly, weekly or even daily content. But what if I told you that saying is useless on its own? When we define content marketing it should not be about the quantity of produced content. Posting …