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Our Services

CRM Implementation Services

We combine industry best practices and the right technology standards to implement Sales and Marketing solutions that deliver value to your organization.

CRM Training

When you train employees to develop their skills, you increase the likelihood of retention, the productivity of their labor and their overall value to your company.

Data Integration & Migration

Having an integrated CRM solution provides you with a centralized view of all your customer information which will be consistent across all systems and departments.

Managed Services & Support

Business Users expect their CRM and Marketing Automation solutions to work and issues to be resolved immediately. Can your support team alone provide this? Is it cost effective? …Or is there a better way.

Marketing Automation

Marketing Automation provides the tools organizations need to get the right messages, to the right people, at the right time. Helping your organization to create meaningful relationships with your audiences, and measure your marketing success with ease.

Business Process Optimization

We will help your organization define a set of steps that lead to a predictable outcome – efficiency and consistency.

Want to accelerate change for your business?

Get in touch with us and see how we can help you.

Inquire here

Our Methodology

Assessment

We will take a proactive approach to understand your user groups and how their daily tasks can be improved with a CRM system.

Solution Design

We will design a solution architecture that will fulfill your requirements and allow your organization to grow without running into roadblocks.

Implementation

We will work with your team through the implementation process to make sure all requirements are being met and all functionality is working properly.

Support

We will work with your team to make sure system users actively adopt your CRM as well as help to train those users.

Our Valued Partners

Official PandaDoc Partner
Intuit Quickbooks
New SugarCRM logo
Higher Logic Partner
Act-On Partner
Salesforce.com Partner
InsideView Partner
Microsoft Dynamics
Tenfold Partner
Docu-Sign Partner
Trustsphere Partner
Accusoft PArtner
Sugar Outfitters

Our Team

Our Team is a dedicated group of Technology experts with experience in managing Sales and Marketing technology solutions. All team members are trained internally and all have experience with leading CRM’s and Marketing Automation solutions.
Adrian Boerstra
Co-Founder & CEO

Adrian Boerstra

Chris Cassity
Co-Founder & CTO

Chris Cassity

Stephen Lavoie
Chief Marketing Officer

Stephen Lavoie

Laura Dolphin
Implementation Manager

Laura Dolphin

Francois Allard
Regional Sales Director - Eastern Canada

Francois Allard

Amy Kettlehut
Implementation Manager

Amy Kettlehut

Hasan Ghazzawi
Senior Developer

Hasan Ghazzawi

Melissa Andresen
LinkedIn
Sales Administration

Melissa Andresen

Dallin Verdonk
Customer Service Manager

Dallin Verdonk

D’Andre Davis-Taylor
Marketing specialist

D’Andre Davis-Taylor

Want to accelerate change for your business?

Get in touch with us and see how we can help you.

Inquire here

Recent Blog Posts

Sales & Marketing Alignment

The integration of your marketing automation platform with your CRM is essential to the alignment of your sales and marketing teams. Automatically syncing data between your marketing solution and your sales tool allows for a smooth hand-off of leads, ensuring a unified funnel. Check out this 2-minute video to learn more about sales & marketing …

AI & Marketing Automation Month!

It is AI & Marketing Automation month here at MasterSolve! Throughout this month we will be providing you with informative content on these topics through the MasterSolve Twitter, LinkedIn and Facebook profiles as well as our monthly newsletter. To kick things off we have compiled a repository of content relating to AI & Marketing Automation. …

Marketing Automation Glossary

This is a guide to the broadly accepted meanings of terms commonly used in the Marketing Automation realm; it’s intended to be a living document, so if you have questions or would like to suggest terms to be added please let us know. B Behavior-Based Marketing Automation: A system that triggers communications such as emails, …

Email Design Quick Tips

Although there are a number of factors that affect your overall email performance, the basics start with design. In this video, three specific design details that make a huge difference are covered: HTML vs. text emails Reply-to address Personalization Video Transcript Hello my name is D'Andre Davis-Taylor and I'm the Marketing Coordinator at MasterSolve. In …

SugarConnection Boston 2019 Recap

Every year SugarCRM hosts SugarConnection exclusively for Sugar customers and strategic partners in varying cities across the world. This event offers a unique opportunity to learn how to deploy Sugar’s rapidly-growing suite of customer experience solutions to increase revenue, deliver superior customer care and maximize loyalty. This year MasterSolve sponsored and attended both the San …

Meet MasterSolve: SugarConnection Sponsor & Elite Sugar Partner

MasterSolve was recently profiled by Heather Mueller from SugarCRM for their ongoing series of SugarConnection sponsor interviews. You can read the interview below or on the SugarCRM blog. “It’s not enough to just choose a good solution. You also need a long-term partner to guide you through deployment and configurations.” Sugar’s growing network of project …

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