Request Support

Request Support

Please fill out this form to create a support case.

How are priorities defined?

  • High: My CRM (production instance only) is entirely down, or system-critical functions are inaccessible by users. Maximum response time is 2 business hours.
  • Medium: My CRM is generally up and functioning, but one or more items are not working as expected. Maximum response time is 8 business hours.
  • Low: Non-critical issues or general questions about the application. Maximum response time is 2 business days.

    Submit a Support Request

    Speak with a Support Team Member

    To speak with a support team member, please call us at:

    (314) 254-0085

    and press 2 for support.

    MasterSolve Support Team Hours

    8:00 AM to 5:00 PM

    Monday to Friday.

    MasterSolve Holidays (2021)

    Canadian Offices
    • New Years Day 1/1/2021
    • Ontario Family Day 2/15/2021
    • Good Friday 4/2/2021
    • Victoria Day 5/24/2021
    • Canada Day 7/1/2021
    • Civic Holiday 8/2/2021
    • Thanksgiving Day 10/11/2021
    • Christmas Eve 12/24/2021
    • Christmas Day 12/25/2021

    U.S. Offices

    • New Years Day 1/1/2021
    • Good Friday 4/2/2021
    • Thanksgiving Day 11/25/2021
    • After Thanksgiving Day 11/26/2021
    • Christmas Eve 12/24/2021
    • Christmas Day 12/25/2021