eBooks, Guides, & More
CRM Project Prioritization Tool
How do you prioritize CRM projects? Some organizations try to “eat the frog first,” tackling
The agility playbook—how larger firms can score a competitive advantage in CX
With original data and actionable insights, this agility playbook will help enterprise businesses stay ready,
Process Maturity Self-Assessment
How mature are your departmental and organizational processes? By reviewing the maturity level of your processes, you will understand which methods need to be developed or improved before you implement a new CRM system.
Driving Memorable Customer Experiences With Technology
Technology is an essential building block for any customer experience strategy. Unfortunately, technology can often
Data Quality—Unlocking Customer Experience’s Secret Weapon
The quality and accuracy of your customer data can make or break your customer experience.
Strategically Amaze Your Customers With Effortless Experiences
Customer experience is one of the most impactful competitive advantages you can have and it’s
Building For Momentum: Customer Experience In Practice
It’s not enough just to create a customer experience strategy; you need to put it to use to reap the benefits. Use this guide to gain organizational moment to improve and optimize your customer experience strategy