Technology is an essential building block for any customer experience strategy. Unfortunately, technology can often feel like a roadblock to productivity when internal tools don’t work correctly or when users aren’t trained on how to use them.
This eBook shares how you can eliminate technology-related roadblocks, blind spots, and busy work.
This eBook will discuss:
- Critical business technologies your organization needs (and what they do)
- How you can use business technologies to provide exceptional customer experiences
- The checklists you need to review before implementing a new CRM, marketing automation, or customer service software