With original data and actionable insights, this agility playbook will help enterprise businesses stay ready, no matter what comes next.
In the past year, everything has changed about the way that larger firms do business. And while getting to the top is no easy task, staying there requires constant vigilance, a willingness to discard outdated tactics, and being at ease with the uncertainties that come with change.
Our partner, Zendesk, surveyed nearly 4,000 customer experience and customer service business leaders, managers, and agents to develop this agility playbook.
They also analyzed top agility capability data from more than 90,000 Zendesk companies across 175 countries to help enterprise businesses stay ready, no matter what comes next.
This eBook will teach you how to:
- Make it easier to hear what customers are saying
- Design teams to stay productive through change
- Invest in flexible technology that supports CX goals