Riva and MasterSolve are excited to announce a newly-minted partnership. This partnership allows MasterSolve’s CRM clients to incorporate Riva’s powerful CRM and email integration solution to solve complex CRM sync challenges for Office 365, Exchange, G Suite, and IBM Notes/Domino.

Riva breaks through the integration barriers holding organizations back from seeing a true 360-degree view of their customers and helps deliver a richer customer experience with every engagement. Over 150,000 customers worldwide – including 15 of the world’s largest banks and 50+ Fortune 500 companies – are gaining a competitive edge, attracting and growing high-value clients, and keeping their data secure using Riva.

If your organization prioritizes Lifetime Customer Value (LCV), has heightened sensitivity around data security, or needs a true 360-degree understanding of your customer interactions to drive the business forward, Riva can help. Our more than 150,000 users choose to implement our unique sync solution to:

  • Accelerate the digital transformation and business growth: Riva improves customer engagement and time to realize ROI by providing a 360-degree view of customers with near real-time calendar and contact sync.
  • Provide enterprise-grade data sync performance and analytics: Riva goes far beyond the capabilities of free plugins and free sync with hundreds of advanced configuration options like custom field and object integration support. Riva’s powerful flexibility includes delegate tracking, automated tracking, and automated data sync between hybrid systems.
  • Keep data secure: Organizations in banking, insurance, healthcare, and other industries trust Riva to meet strict data residency, security, and privacy compliance requirements. Riva delivers flexible deployment options (cloud, on-premises, private cloud). Organizations can run Riva in any Amazon Web Service (AWS) data center around the world.
  • Specialize in the next-level granularity of data integration configuration – like mapping to specific business requirements and supporting unique environments – including various email clients and hybrid deployments.
  • Surface actionable intelligence: Riva Insight surfaces relevant, context-aware customer intelligence from your CRM and public and private data sources, directly in Office 365, Outlook, and IBM Notes. Increase user adoption and satisfaction, boost win rates, improve service efficiency, and enhance the relevance of your customer communications!

MasterSolve is a CRM implementation service focused on helping you make the most of your CRM investment. MasterSolve is one of the leading consulting firms for deploying SugarCRM, Salesforce, or Microsoft Dynamics CRM. They have successfully deployed hundreds of CRM implementations for mid and large-size enterprises across many industries and verticals.

If you are looking for technology and business processes improvement to help you propel your business toward success, give us a call today!