Working Remotely in Emergency Situations

Working Remotely in Emergency Situations

Within the last few weeks, the world has changed drastically, and business owners around the planet have had serious decisions to make about how to safely go about daily life. SaaS (software-as-a-service) and cloud-based work solutions are a must. If you have employees that can work remotely, let them. 

The transition for MasterSolve to shift from an office-based culture to a work-from-home environment was largely turn-key and business as usual.  So we decided to share 5 ways we were able to make this transition as seamless as possible.

Digital Communications

To stay connected here at MasterSolve, we use video conferencing solutions like Whereby and Zoom to quickly chat about work matters and our personal lives. These are both free platforms that allow us to stay on track and not feel so isolated during the workday. For text-based chat, our platform of choice is Slack which contains call functionalities, chat, and file-sharing features. For our internal phone systems, we use softphones such as Bria 5 which provides VoIP (voice over IP).

File Access

Although there are many options out on the market to store your files, we use Google Drive which helps staff share documents between all members of the company. We also have a program called Anydesk which gives employees access to their office computers from the comfort of their homes. This is in case any files are needed that aren't uploaded on Google Drive and are instead on your work desktop.

Payment Systems

Even though conditions may not be best for many businesses there still needs to be a way to handle financial responsibilities. Quickbooks makes it easy for us to invoice clients immediately and ensure our employees get their paycheck on time, no matter who they bank with. When sending proposals to customers we use digital solutions like PandaDoc or DocuSign to make sure contracts are signed on time.

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Equipment

Working from home can provide a unique set of challenges, one being access to the equipment you need to do your job. To do our part MasterSolve provides laptops, webcams, keyboards, mice and any other equipment necessary to function the same way at home as in the office. This way no employee is left feeling like they have inadequate supplies to complete the duties of their position.

Digital Platforms

Marketing Automation systems like Sugar Market, Pardot and Oktopost are used to help our B2C messaging stay on track. We can provide emergency company updates and ongoing nurtured communications in a fraction of the time it would take to send individual emails. Customer Relationship Management software like SugarCRM and Salesforce are used to ensure customer relationships are kept at the top of mind. Customer Service and support platforms are also used to answer customer questions or concerns during ongoing uncertainty.

Final Thoughts

Hopefully, learning what MasterSolve is doing internally to deal with this pandemic sparks some ideas for you to try yourself. Don't hesitate to reach out, MasterSolve as always is available to assist your business during this tough time anyway we can.

About MasterSolve

MasterSolve is a business and technology consultancy with offices in Toronto, St. Louis and Montreal. We are your trusted business partner with expertise in Customer Relationship Management (CRM) and Marketing Technology (Martech) solutions. We live and breathe CRM and process improvement, we use a combination of best practices and common sense to help you find, implement and support, the software and technology you need to run your business and meet your goals.