SugarCRM

Why do we recommend SugarCRM?

With SugarCRM, you let the platform do the work

CRM systems are supposed to make CX management easier. Yet, many CRMs themselves require too much manual entry to be useful or offer too little functionality to actually manage the customer experience.

SugarCRM tackles this issue by making its platform do the work. This means three things for SugarCRM customers:

No blind spots.

Instead of being limited to piecemeal views of the customer, you can instantly see all the relevant information, including past, present, and even future (with predictive insights).

No busywork.

Instead of having to manually enter endless details, you get a platform that automatically captures data and presents it in context to everyone who needs it.

No roadblocks.

Instead of being forced into a standard solution with all the common limitations, you get a platform built around your needs and workflows.

As a 4x winner for satisfaction, reliability, and tech support in PCMag’s Business Choice Awards, Sugar is regarded as the easiest-to-use platform. Plus, SugarCRM is ranked #1 for CRMs by SoftwareReviews – a ranking based entirely on ser input.

See for yourself how easy it is to let the platform do the work. Sign-up for a commitment-free SugarCRM trial.

Why power your SugarCRM solution with MasterSolve?

We are an Elite SugarCRM Partner

Being an Elite Partner for SugarCRM means that we have met the most advanced certification requirements set by Sugar and have expertise in SugarCRM implementations, customizations, and integrations.

Our team is highly experienced in leading digital transformation projects and we are subject matter experts in sales, marketing, and service automation.

12

SugarCRM certifications

120

Successful CRM Implementations

95%

Partner renewal rate

With our help, your organization can better leverage your SugarCRM products, build extraordinary customer experiences, and improve the ROI of your SugarCRM platform.

What CX solutions can I get with SugarCRM?

SugarCRM Solutions

SugarCRM offers three main solutions that allow your marketing, sales, and service teams to collaborate across the entire customer lifecycle.

Capture the attention of your most promising prospects.

Create more meaningful experiences and relationships with prospects.

Give customers the support they need, quickly and confidently.

These solutions can be purchased together to provide a robust CX platform. Or, you can buy them separately to enhance your current business software.

View the Sugar Platform factsheet

Sugar Market

With Sugar Market, your team can effortlessly streamline campaign creation, understand engagement, increase conversions, and drive leads.

The Sugar Market marketing automation tool comes with highly intuitive campaign builders, advanced automation, and superior reporting.

View the Sugar Market factsheet

Sugar Market will enable your marketing team to:

Increase website visitors

Sugar Market combines SEM, SEO, and social media management tools into one easy-to-use platform—enabling you to attract more visitors to your site.

Develop powerful campaigns

Create professional-quality landing pages, emails, and forms in just minutes. Sugar Market’s simple drag-and-drop builders and pre-made templates make this task easy, especially for those without coding knowledge.

Nurture and qualify prospects

Effortlessly set up multi-step nurture campaigns, send personalized communications at scale, and develop lead scoring profiles with automatic scoring.

Analyze marketing performance

With a personalized metrics dashboard, Sugar Market makes it easy to measure marketing success. Your team will have the resources necessary to make data-backed decisions without spending their day in spreadsheets.

Align with your sales team

You work hard to develop qualified leads—don’t let them leak out of your funnel. Sugar Market has native integrations with more CRM platforms than any other marketing automation platform.

Sugar Sell

Sugar Sell—a complete system for sales force automation, collaboration, and reporting—is the #1 rated Sales CRM solution across all major vendors. Plus, it’s the most innovative and affordable sales platform on the market.

The Sugar Sell solution will help your team drive efficiency, reduce sales costs, deliver excellent experiences, and ultimately, increase revenue.

View the Sugar Sell factsheet

Sugar Sell will enable your sales team to:

Spend less time gathering and analyzing data

Review actionable information from a range of data sources, even when you only know a prospect’s name and email. Plus, quickly get important updates from your key accounts with real-time push notifications and alerts.

Deliver the right messages to the right people

Effortlessly map out each individual customer journey, from beginning to end, to ensure your sales reps deliver the right sales messages, to the right people, at the right time.

Optimize email interactions

Sync calendars, track emails, monitor social media activities, and more with the Sugar Sell solution. Your sales reps can seamlessly manage tasks, opportunities, and cases—in real-time, without leaving their inbox.

Manage renewals efficiently

Sugar Sell makes it easy to manage subscription accounts, review the status of your current quarter’s renewal pipeline, and automatically complete individual renewal opportunities.

Automate complex business processes

Sales reps can automatically submit quotes for review and approval, route leads based on company size or location, generate sales-focused email templates, and much more.

Sugar Serve

Sugar Serve is a time-aware service platform that blends modern omnichannel response management, powerful business process management (BPM), and self-service frameworks.

With Sugar Serve, your team can streamline case management and issue resolution, ultimately providing an exceptional customer experience and driving customer loyalty.

View the Sugar Serve factsheet

Sugar Serve will enable your service team to:

View the entire customer journey

With a time-aware CX platform, your team will gain insight into each customer’s past, present, and future interactions with your organization—helping them resolve issues quickly and confidently.

Reduce service costs

With robust self-service support tools, Sugar Serve reduces the amount of time service reps need to solve cases. Plus, real-time reports and dashboards help you uncover problems before they even become issues.

Prioritize service requests

The service console analyzes service letter agreements (SLAs), case priority, and case severity to automatically prioritize service inquiries for team members and ensure all customer SLA requirements are met.

Route service requests

With Sugar Serve, inbound customer service requests can be sent directly to the correct person, ensuring requests are handled efficiently and making sure no customer gets left behind.

Analyze support performance

Service reps can quickly understand which category of cases require the most time and attention, uncover common service ticket trends, and be aware of average time-to-respond.

What apps can you integrate with your SugarCRM solutions?

SugarCRM Integrations

The SugarCRM platforms integrate with various applications, including the four highlighted below.

Avaaz

Aavaz is a leading provider of contact center solutions that enable you to effectively communicate with your customers and improve customer touch points.

Quickbooks

QuickBooks helps small and medium-sized businesses accept payments, pay bills, and manage payroll functions, all on a cloud-based platform.

Panda Docs

PandaDoc is an all-in-one document automation solution that improves your document workflow and enables you to deliver an outstanding customer experience.

Riva

Riva is a CRM email integration that helps you seamlessly sync CRM contacts, log emails and email attachments, and track emails against custom CRM objects.

Commercient SYNC

Commercient SYNC makes ERP and CRM data integration simple, quick, and efficient. Their integrations are easy to implement and don’t require ETL, mapping, or coding, which reduces integration costs by up to 80%.

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