Drive Customer-Centricity With These CRM Tips
Having and using a CRM does not mean that your organization is customer-centric. In order to be customer-centric, an organization must transform the way it
“Turn the Light On” is the official MasterSolve blog. It is a collection of information, best practices, and news relating to CRM, CX, marketing automation, and cloud technologies.
Having and using a CRM does not mean that your organization is customer-centric. In order to be customer-centric, an organization must transform the way it
It’s an open secret: chatbots and marketing automation tools have gained popularity in recent years. Companies who were once skeptical are catching on to the advantages of these tools and how they can significantly improve productivity and customer experience while reducing
It finally happened. Mobile use has been on the rise for years, in 2016, internet use on mobile devices finally surpassed usage on the desktop.